FAQs

How do I take care of my jewellery?

Protect your jewellery from scratching and tangling by storing each piece separately in a soft jewellery roll.

Silver tarnishes in air, particularly in hot and humid weather. Remove light tarnish with a silver polishing cloth and heavier discolouration with a silver dip.

Never let perfume or cosmetic sprays get onto your jewellery.

Avoid contact with chlorinated or salt water and household cleaning products.

Sudden temperature changes can damage certain gemstones.

I’m not sure about my size, can you help?

All our necklaces are made with an attachable chain of  approximately 10 cm so it can be adjusted to fit all size necks.

How do I subscribe to your newsletters?

Please use the email sign-up form on the website to subscribe to our free email newsletter and ensure you stay up to date with Venu J’s latest offers and collections.

Venu J will never provide your email address to anyone else and you can unsubscribe at any time.

What do I do if my order is damaged/incorrect?

You can find all details of our Return & Exchange policy here

I still haven’t received my order, can you help?

Orders can take from 2-5 days to be delivered in the UK and up to 14 days for international orders. Please ensure Royal Mail haven’t left you a red slip in the case you were out.
Pre-order items can take up to 6 weeks

If you have any other concerns or questions, please contact us