Returns & Exchanges

Venu J strives towards providing excellent customer service with guaranteed satisfaction on all of our merchandise. We will happily accept any products with the original packaging and tags for a full refund or credit for all qualifying orders in the UK if there are any damages or faults. All else, Venu J is exchange only. Venu J is not responsible for return/exchange postage costs.

All packages are to be sent back 14 days within receiving it to be eligible for an exchange or refund. Refunds for faulty goods can take approximately 7 business days or less to be processed once we receive the returned item(s). The refunded amount will take 5-7 business days to be processed back to your original payment method. Shipping & handling charges are non-refundable. Please note Earrings can not be exchanged due to hygiene reasons. 

Venu J carefully inspects every item that is shipped out to our customers to ensure the best quality possible. If you receive your product and find it to be damaged or defective, please contact us before you return your item so that we may further assist you: info@venuj.co.uk